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LEGAL & POLICIES

Built on clarity,
privacy & transparency.

Everything you need to know about how LLOMA operates, protects your data and manages commercial engagements.

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Privacy Policy

How we collect, process and protect your data.

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Payment terms, cancellations and refund eligibility. 

Redfund Policy

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Disclaimer

Important information about AI visibility, timelines and platform changes.

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Terms of Service

Commercial terms, platform limitation and service usage.

Terms of Service

Last Updated: 20 May 2026

These Terms of Service (“Terms”) govern your use of LLOMA’s website, services and AI visibility optimisation offerings.
 

By accessing our website, purchasing a service or engaging LLOMA Ltd (“LLOMA”, “we”, “our” or “us”), you agree to these Terms.

1. Services

LLOMA provides AI visibility optimisation and related strategic services, including but not limited to:
 

  • AI Visibility Audits

  • AI optimisation consulting

  • LLMO strategy

  • authority and citation optimisation

  • structured data recommendations

  • competitor benchmarking

  • reporting and visibility analysis

  • ongoing optimisation support
     

Specific deliverables, timelines and commercial terms may vary depending on the selected package, proposal or agreed scope of work.

2. How We Work

LLOMA operates as a strategic AI visibility partner for established businesses.

Our services are designed to help businesses improve how they are:
 

  • understood by AI systems

  • referenced across digital ecosystems

  • recommended within AI-driven discovery platforms
     

Services may include a combination of:
 

  • audits

  • strategic recommendations

  • visibility enhancement

  • authority development

  • reporting

  • ongoing optimisation guidance
     

Clients are not required to maintain internal AI optimisation expertise to work with LLOMA.

3. No Guaranteed Results

AI platforms and search systems evolve continuously and operate using proprietary algorithms outside of LLOMA’s control.
 

While we apply commercially reasonable best practices designed to improve visibility, authority and discoverability, LLOMA does not guarantee:

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  • rankings

  • AI recommendations

  • citations

  • traffic increases

  • lead volume

  • revenue outcomes

  • platform positioning

  • visibility improvements within fixed timelines
     

Results may vary depending on:
 

  • industry competition

  • market conditions

  • website quality

  • authority signals

  • client responsiveness

  • implementation decisions

  • third-party platform behaviour
     

LLMO is a long-term strategic visibility process, not an instant-results service.

4. Client Responsibilities

Clients agree to provide:
 

  • accurate onboarding information

  • timely communication

  • relevant business information where required

  • approvals where necessary

  • reasonable cooperation during delivery
     

Clients remain solely responsible for:
 

  • website ownership

  • website content

  • legal compliance

  • marketing claims

  • final implementation decisions

  • third-party platform access
     

LLOMA is not responsible for delays caused by:
 

  • missing information

  • restricted access

  • delayed approvals

  • client-side technical limitations

5. Commercial Terms

Unless otherwise agreed in writing:
 

  • all invoices are payable in advance

  • recurring services are billed monthly

  • invoices are due upon receipt

  • payments are non-refundable once work has commenced
     

Recurring services continue until cancelled with 30 days’ written notice.
 

Failure to make payment may result in:
 

  • paused delivery

  • suspension of services

  • removal of access to deliverables

  • termination of engagement
     

LLOMA reserves the right to charge statutory interest and recovery costs on overdue invoices where permitted by law.

6. Refund Policy

AI Visibility Audits, onboarding work and strategic deliverables are non-refundable once work has begun.
 

For recurring monthly services:
 

  • cancellation requests must be submitted in writing

  • services remain active during the applicable notice period

  • partial month refunds are not provided unless agreed otherwise in writing
     

Refund requests are reviewed solely at LLOMA’s discretion.

7. Intellectual Property

All proprietary methodologies, frameworks, systems, reports, templates, recommendations, visuals and documentation produced by LLOMA remain the intellectual property of LLOMA unless explicitly agreed otherwise in writing.
 

Clients may use deliverables internally for business purposes only.
 

Clients may not:
 

  • resell

  • redistribute

  • sublicense

  • reproduce commercially

  • copy proprietary methodologies
     

without prior written permission from LLOMA.

8. Confidentiality

9. Marketing & Publicity Rights

Both parties agree to treat confidential information as commercially sensitive and private.
 

LLOMA will not knowingly disclose confidential client information except:
 

  • where authorised by the client

  • where required by law

  • where reasonably necessary to deliver agreed services using approved third-party providers

The Client grants LLOMA a non-exclusive, worldwide, royalty-free licence to use the Client's name, logo, trademarks, brand assets and publicly available business information for marketing, promotional and business development purposes.
 

This may include, but is not limited to:
 

  • displaying the Client's logo on the LLOMA website

  • identifying the Client as a customer of LLOMA

  • inclusion within customer lists, proposals, presentations and marketing materials

  • publication of case studies relating to the services provided

  • reference to outcomes, improvements, results and commercial impact achieved through the engagement
     

LLOMA may publish and distribute such materials across its website, social media channels, sales collateral, presentations, advertising materials and other marketing channels.
 

LLOMA shall not knowingly disclose confidential information, commercially sensitive information or non-public data without the Client's consent.
 

Clients can enquire about their brand's usage in marketing materials or public case studies at any time by emailing contact@lloma.ai.

10. Third-Party Platforms

LLOMA works across platforms operated by third parties, including but not limited to:
 

  • OpenAI

  • Google

  • Anthropic

  • Microsoft

  • Perplexity

  • other AI and search providers
     

LLOMA is not affiliated with, endorsed by or officially partnered with these companies unless explicitly stated.
 

References to third-party platforms are descriptive only.
 

Third-party platforms may change functionality, recommendation behaviour, algorithms or visibility mechanisms at any time without notice.

11. Ethical Optimisation

LLOMA follows commercially responsible optimisation practices focused on:
 

  • authority

  • transparency

  • trust

  • long-term discoverability
     

We do not knowingly engage in:
 

  • deceptive optimisation

  • unlawful practices

  • spam tactics

  • manipulative “black hat” methodologies
     

LLOMA reserves the right to refuse or terminate services where requests create:
 

  • legal risk

  • reputational risk

  • ethical concerns

  • platform policy concerns

12. Limitation of Liability

To the maximum extent permitted by law, LLOMA shall not be liable for:
 

  • indirect losses

  • consequential losses

  • loss of revenue

  • loss of opportunity

  • reputational damage

  • data loss

  • visibility fluctuations

  • platform algorithm changes

  • third-party platform actions
     

LLOMA’s total liability relating to any engagement shall not exceed the total fees paid by the client during the one-month period immediately preceding the relevant claim.
 

Nothing within these Terms excludes liability where exclusion is prohibited by law.

13. Termination

Either party may terminate ongoing services with 30 days’ written notice unless otherwise agreed in writing.
 

LLOMA reserves the right to suspend or terminate services immediately where:
 

  • unlawful activity occurs

  • abusive behaviour occurs

  • payment obligations are breached

  • misleading information is knowingly provided

  • reputational or legal risk arises
     

Upon termination:
 

  • outstanding invoices remain payable

  • completed deliverables remain chargeable

  • access to ongoing services may be removed

14. Website Usage

Users of the LLOMA website agree not to:
 

  • misuse the website

  • attempt unauthorised access

  • interfere with platform functionality

  • copy proprietary content

  • use the website unlawfully
     

LLOMA reserves the right to restrict access where misuse is suspected.

15. Privacy & Cookies

Users of the LLOMA website agree not to:
 

  • misuse the website

  • attempt unauthorised access

  • interfere with platform functionality

  • copy proprietary content

  • use the website unlawfully
     

LLOMA reserves the right to restrict access where misuse is suspected.

16. Changes to These Terms

LLOMA may update these Terms periodically.
 

Updated versions will be published on our website alongside a revised “Last Updated” date.
 

Continued use of our services after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
 

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For legal or commercial enquiries, please contact:

legal@lloma.ai

15. Changes to This Policy

We may update this Privacy Policy periodically.
 

Updated versions will be published on our website alongside a revised “Last Updated” date.
 

Continued use of our website or services after updates constitutes acceptance of the revised policy.

14. Children’s Privacy

LLOMA’s services are intended for businesses and adults only.
 

We do not knowingly collect personal information from children.

13. Third-Party Websites

Our website may contain links to third-party websites or platforms.
 

LLOMA is not responsible for the privacy practices or content of external websites.
 

Users should review third-party privacy policies independently.

Where permitted by law, we may send marketing or service-related communications.
 

You may unsubscribe at any time using:
 

  • unsubscribe links

  • direct email requests

  • communication preferences

12. Marketing Communications

Under applicable data protection laws, you may have the right to:
 

  • access your personal data

  • correct inaccurate information

  • request deletion

  • restrict processing

  • object to processing

  • request data portability

  • withdraw consent
     

Requests may be submitted to:
legal@lloma.ai
 

We may request identity verification before processing certain requests.

11. Your Rights

10. Data Security

LLOMA takes commercially reasonable measures to protect personal information from:
 

  • unauthorised access

  • misuse

  • disclosure

  • loss

  • destruction
     

However, no internet-based system can be guaranteed completely secure.

9. Data Retention

We retain personal data only for as long as reasonably necessary to:
 

  • provide services

  • maintain records

  • comply with legal obligations

  • resolve disputes

  • enforce agreements
     

Retention periods may vary depending on the type of information involved.

7. Data Sharing

We do not sell personal data.
 

We may share information with trusted third-party providers where necessary to operate our business, including:
 

  • analytics providers

  • CRM systems

  • hosting providers

  • payment processors

  • communication platforms

  • scheduling tools

  • cloud storage providers
     

Third parties are expected to process data securely and only where necessary.
 

We may also disclose information:
 

  • where legally required

  • to protect legal rights

  • to prevent fraud or abuse

Some third-party providers may process data outside the United Kingdom.
 

Where international transfers occur, we take commercially reasonable steps to ensure appropriate safeguards are in place.

8. International Transfers

LLOMA uses cookies and analytics technologies to:
 

  • understand website usage

  • improve performance

  • monitor traffic

  • personalise experiences

  • measure marketing effectiveness
     

We may use tools including:
 

  • Google Analytics

  • Microsoft Clarity

  • Meta Pixel

  • LinkedIn Insight Tag

  • cookie management tools
     

Users may manage cookie preferences through browser settings or cookie consent tools where available.

6. Cookies & Analytics

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases where applicable:
 

  • consent

  • contract performance

  • legitimate interests

  • legal obligations
     

Our legitimate interests include:
 

  • improving services

  • managing client relationships

  • maintaining website security

  • marketing relevant services

We use personal information to:
 

  • provide services

  • manage onboarding

  • communicate with clients

  • improve our website

  • deliver reports and recommendations

  • process payments

  • manage customer relationships

  • monitor website performance

  • improve marketing effectiveness

  • comply with legal obligations
     

We may also use data to:
 

  • send relevant business updates

  • provide marketing communications

  • share service-related insights
     

You may opt out of marketing communications at any time.

4. How We Use Your Information

3. How We Collect Information

We collect information when you:
 

  • complete forms

  • book calls

  • purchase services

  • contact us by email or phone

  • browse our website

  • interact with cookies or analytics tools

  • engage with onboarding processes
     

We may also receive information from:
 

  • analytics providers

  • CRM systems

  • marketing platforms

  • publicly available business sources

We may collect and process the following types of information:
 

Contact Information
 

  • name

  • company name

  • email address

  • phone number

  • job title
     

Business Information
 

  • website URLs

  • business descriptions

  • marketing objectives

  • onboarding responses

  • target audiences

  • competitor information
     

Technical Information
 

  • IP address

  • browser type

  • operating system

  • device information

  • pages visited

  • referral sources
     

Usage Information
 

  • interactions with our website

  • enquiry submissions

  • downloads

  • meeting bookings

  • email engagement

2. Information We Collect

1. Who We Are

LLOMA Ltd is an AI visibility optimisation agency focused on helping businesses improve discoverability across AI-powered search and recommendation platforms.

Contact

For privacy-related enquiries or data requests, please contact:

contact@lloma.ai

Privacy Policy

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Last Updated: 20 May 2026

LLOMA Ltd (“LLOMA”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

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This Privacy Policy explains how we collect, use, store and protect personal information when you:

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  • visit our website

  • submit forms

  • purchase services

  • communicate with us

  • engage with our AI visibility optimisation services
     

By using our website or services, you agree to this Privacy Policy.

9. Changes to This Policy

LLOMA may update this Refund Policy periodically.
 

Updated versions will be published on our website with a revised “Last Updated” date.
 

Continued use of our services after updates constitutes acceptance of the revised policy.

Where third-party costs have been incurred on behalf of the client, including but not limited to:
 

  • software

  • subscriptions

  • outreach tools

  • data platforms

  • external placements
     

these costs are generally non-refundable once committed.

8. Third-Party Costs

7. Exceptional Circumstances

Refund requests outside this policy may be reviewed on a case-by-case basis at LLOMA’s sole discretion.
 

Approval of any discretionary refund does not create an ongoing obligation or precedent.

6. Payment Disputes

Clients agree to contact LLOMA directly before initiating:
 

  • chargebacks

  • payment disputes

  • payment reversals
     

We aim to resolve issues commercially and reasonably wherever possible.
 

Fraudulent or abusive payment disputes may result in:
 

  • immediate service suspension

  • legal recovery action

  • termination of services

Where projects are delayed due to:
 

  • missing client information

  • approval delays

  • restricted access

  • lack of responsiveness

  • internal client issues
     

LLOMA reserves the right to:
 

  • continue billing active retainers

  • pause delivery timelines

  • reallocate delivery schedules
     

Paused projects do not automatically qualify for refunds.

5. Delayed or Paused Projects

4. Work Already Completed

Refunds will not be issued for:
 

  • completed work

  • delivered recommendations

  • strategic consulting

  • onboarding activities

  • research

  • reporting

  • implementation guidance

  • completed deliverables
     

This applies regardless of whether recommendations are implemented by the client.

Recurring services, including the AI Kickstarter and Bespoke Plans, operate on a monthly rolling basis unless agreed otherwise in writing.
 

Clients may cancel with 30 days’ written notice.
 

During the notice period:
 

  • services remain active

  • delivery may continue

  • invoices remain payable
     

No partial refunds or pro-rata refunds are provided for:
 

  • unused time

  • paused engagement

  • reduced communication

  • delayed client responsiveness
     

unless agreed otherwise in writing at LLOMA’s sole discretion.

3. Monthly Services

2. AI Visibility Audits

We retain personal data only for as long as reasonably necessary to:
 

  • provide services

  • maintain records

  • comply with legal obligations

  • resolve disputes

  • enforce agreements
     

Retention periods may vary depending on the type of information involved.

1. General Policy

AI Visibility Audits are non-refundable once:
 

  • research has begun

  • analysis has commenced

  • work has been allocated internally

  • any portion of the audit has been delivered
     

This includes:
 

  • strategic analysis

  • competitor benchmarking

  • reporting

  • recommendations

  • consultation time

Last Updated: 20 May 2026

This Refund Policy explains how refunds, cancellations and payment disputes are handled by LLOMA Ltd (“LLOMA”, “we”, “our” or “us”).
 

By purchasing or engaging with our services, you agree to this Refund Policy.

Refund Policy

Contact

For billing or refund-related enquiries, please contact:

contact@lloma.ai

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LLOMA may update this Disclaimer periodically.
 

Updated versions will be published on our website with a revised “Last Updated” date.
 

Continued use of our website or services after updates constitutes acceptance of the revised Disclaimer.

11. Changes to This Disclaimer

10. Limitation of Liability

To the maximum extent permitted by law, LLOMA shall not be liable for:
 

  • indirect losses

  • consequential losses

  • loss of revenue

  • loss of opportunity

  • reputational damage

  • reliance on website content

  • third-party platform behaviour
     

Use of our website and services is at your own risk.

9. Website Content Accuracy

While we aim to keep information accurate and up to date, LLOMA makes no warranties regarding:
 

  • completeness

  • accuracy

  • reliability

  • suitability

  • availability
     

of website content or materials.
 

Information may change without notice.

7. Future-Facing Statements

Some content on this website may include forward-looking statements relating to:
 

  • AI search trends

  • market developments

  • digital discovery behaviour

  • visibility projections

  • business opportunities
     

These statements reflect opinions and market observations at a given point in time and should not be interpreted as guarantees or certainty.

LLOMA accepts no responsibility for losses arising from:
 

  • search engine changes

  • AI platform changes

  • ranking fluctuations

  • reduced visibility

  • third-party platform actions

  • algorithm updates

  • market changes

  • competitive activity
     

AI and search ecosystems evolve continuously and unpredictably.

8. No Liability for External Changes

Our website and services may reference or integrate with third-party tools, platforms or websites.
 

LLOMA is not responsible for:
 

  • third-party content

  • platform outages

  • external policies

  • third-party functionality

  • external website accuracy
     

Use of third-party services is at your own discretion and subject to their own terms and policies.

6. Third-Party Services & Links

5. Commercial Responsibility

Clients remain solely responsible for:
 

  • business decisions

  • website content

  • legal compliance

  • published claims

  • implementation choices

  • marketing approvals
     

LLOMA provides strategic recommendations and optimisation guidance only.
 

Final implementation decisions remain the responsibility of the client.

AI-generated responses, search outputs and recommendation systems may change frequently due to:
 

  • algorithm updates

  • model retraining

  • platform policy changes

  • competitive shifts

  • external data sources

  • evolving AI behaviours
     

Visibility improvements achieved at one point in time may fluctuate over time.
 

LLOMA cannot control or guarantee ongoing placement within third-party AI systems.

4. Platform Volatility

3. AI Platform Independence

LLOMA is an independent AI visibility optimisation agency.
 

We are not affiliated with, endorsed by or officially partnered with:
 

  • OpenAI

  • Google

  • Anthropic

  • Microsoft

  • Perplexity

  • Meta

  • any other AI platform provider
     

unless explicitly stated otherwise.
 

All third-party trademarks, platform names and references remain the property of their respective owners.

AI visibility, AI search positioning and recommendation outcomes are influenced by factors outside of LLOMA’s control.
 

LLOMA does not guarantee:
 

  • rankings

  • AI recommendations

  • traffic increases

  • lead generation outcomes

  • revenue growth

  • search visibility improvements

  • specific platform placement
     

AI systems and search platforms evolve continuously and use proprietary algorithms that may change without notice.
 

Any examples, projections, case studies or performance references are illustrative only and should not be interpreted as guarantees of future results.

2. No Guaranteed Results

1. General Information Only

All information provided by LLOMA is intended for general informational and commercial purposes only.
 

Nothing on this website or within our services constitutes:
 

  • legal advice

  • financial advice

  • investment advice

  • regulatory advice

  • professional compliance advice
     

Clients should seek independent professional advice where appropriate.

Contact

For legal or commercial enquiries, please contact:

contact@lloma.ai

Disclaimer

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Last Updated: 20 May 2026

This Disclaimer applies to the website, services, content and materials provided by LLOMA Ltd (“LLOMA”, “we”, “our” or “us”).

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By using our website or engaging our services, you acknowledge and agree to this Disclaimer.

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